Evolved IT’s help desk offers
a proven record of total support coverage

Help Desk

In today’s environment, your ICT systems need to be continuously available whilst providing the highest levels of performance and security for your clients, colleagues and suppliers. You need fully bespoke and managed support services with the scope to evolve in line with your organisational requirements.

Our commitments...

The Evolved IT Help Desk team provides customers with a system designed to pre-emptively identify and solve user problems through remote capabilities, provide complete user instructions or, if necessary, immediately dispatch a field engineer to quickly identify and fix the source of problems affecting critical equipment or causing system failures.

Evolved IT’s Help Desk offers a proven record of total support coverage that provides:

• Central point of contact for customer support
• Initial training or continuous user support
• Field or maintenance support
• Advanced engineering support
• Contact with vendors about data problems
• Problem tracking reports for trend analyses

Evolved IT’s Support typically includes:

• 24x7 system monitoring  we can monitor your ICT systems and track your business critical servers
• Help desk  we can provide unlimited support over the phone, via email or via our remote desktop support service
• Remote* problem analysis and resolution  our Microsoft and Cisco Certified engineers can analyse and resolve over 90% of your problems remotely, without any need to visit your offices
• Emergency response  if you have a critical problem that can’t be resolved remotely, an Evolved IT engineer will arrive at your offices to fix the problem
• Scheduled site visits  our engineers can visit on a regular basis to conduct routine preventative maintenance, undertake user training, answer user queries, install new devices, incorporate software fixes, and re-configure user software

All the above are tailored to meet your individual requirements.

*Our Remote Support is a efficient and secure way of resolving any issues you may have. Our engineers will, with your permission, access your resources remotely to fix problems. If it is not resolved, we will offer a full on-site visit.

Contact us…

For further information about Evolved IT and how we can help you get the most out of your Information Communication Technology please call 0845 257 2020 or email